FAQs

The delivery time committed for my order is over now. What do I do?

We suggest you to please call our customer care representative or write to us on porrsons@gmail.com and we will contact you with a possible solution at the earliest.

What is EMI payment option?

EMI is a payment option which allows you to pay for the order in easy monthly installments. So if you are running out of money then you need not to worry, you can still enjoy a Enhanced Shopping Experience with us. The EMI Option is available only on credit cards issued by following banks:

• SBI
• Axis
• HDFC
• HSBC
• ICICI
• IndusInd
• Kotak
• RBL
• Standard Chartered
• Yes Bank

What if my credit card issuing bank rejects EMI conversion?

In case bank rejects EMI conversion, customer needs to pay full amount of transaction to the bank. Providing EMI facility is at sole discretion of the issuing bank. In case of any doubts, please reach out to your bank.

I am not able to see the EMI option on the checkout page. Why?

You will be able to see the EMI option on the payment page if your order is eligible for EMI, which means that the order value is greater than or equal to Rs. 3,000 EMI option is facilitated by the card issuing bank and the eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.

What is the estimated delivery time?

We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

Do you allow exchanges?

Yes! Of Course! We offer a one-time exchange facility wherein you can raise a size exchange request for a product (just once) and we will replace it for you*. You can also exchange your product with any other product. For an exchange on size, please visit our website/App. For exchange with any other product, please give us a missed call on "8287370201" from your registered mobile number and we will get in touch with you.

Can I exchange an item for another product?

Yes, we've made things simpler for you! Now you can exchange your existing product with a totally different product, provided the new product you have selected must be returnable and exchangeable.

Explore from wide range of brands and products available on our platform and select the product of your choice. Please give us a missed call on "8287370201" from your registered mobile number and our team will get in touch with you to place your exchange order.

I was charged handling fee for my order. If I return my order, will I get back the handling charge along with my refund?

If you return an order delivered to you, handling charges will not be refunded.